Location: Greater London Region (with occasional travel UK-wide)
Are you ready to build your career in Technology and Cyber Security support?
At Air IT, we're passionate about helping people and businesses thrive through technology. With a clear vision, ambitious goals, and a people-first culture, we empower our teams to grow, develop, and make a real difference for our clients across the UK.
We're looking for a Field Engineer to join our team and help deliver exceptional IT support and customer experiences. Whether you're an experienced Field Engineer or you're looking to take the next step in your IT support career, we'd love to hear from you.
This is an exciting opportunity for someone who enjoys working directly with clients, solving technical challenges, and delivering outstanding service. You'll provide on-site support across a variety of client environments, helping organisations get the most from their technology through installations, maintenance, troubleshooting, and proactive recommendations.
No two days are the same. Whether you're carrying out scheduled visits, responding to critical incidents, supporting project work, or assisting remotely through the Service Desk, you'll play an important role in keeping our clients connected, secure, and productive.
What You'll Be Doing
As a Field Engineer, you will:
- Deliver on-site technical support, diagnosing and resolving hardware and software issues.
- Install, configure, maintain, and upgrade IT infrastructure including desktops, laptops, servers, and network equipment.
- Respond to incidents and service requests in line with agreed SLAs and customer expectations.
- Accurately document all work and maintain client records within our PSA system.
- Manage your workload effectively, prioritising tasks while providing excellent customer service.
- Build strong, trusted relationships with clients and colleagues.
- Identify opportunities to improve client systems, performance, and service delivery.
- Ensure all work is carried out in line with security, safety, and operational standards.
- Support project delivery alongside Professional Services Engineers when required.
- Provide remote support through the Service Desk between client visits.
- Attend urgent and Priority 1 site visits when required.
What We're Looking For
Essential Skills & Experience
- Experience working as a Field Engineer, Service Desk Engineer, or in a similar IT support role.
- Strong knowledge of Microsoft Windows Server and Desktop environments.
- Experience supporting Microsoft 365, Backup and DRaaS solutions, Entra ID, and Infrastructure as a Service (IaaS) technologies.
- Good understanding of networking technologies including TCP/IP, firewalls, routing, and switching.
- Strong troubleshooting and problem-solving skills.
- A full UK driving licence and access to a vehicle insured for business use.
Desirable Skills
- Experience with Microsoft Intune and Conditional Access.
- Knowledge of Mimecast email security solutions.
About You
We're interested in people who:
- Take ownership of their work and collaborate effectively with others.
- Are adaptable and comfortable working in a variety of environments.
- Have strong organisational skills and attention to detail.
- Communicate confidently and respectfully with technical and non-technical audiences.
- Are approachable, professional, and customer-focused.
- Enjoy learning and developing their skills.
- Bring different perspectives, experiences, and ideas to help us continually improve.
The Benefits
Joining Air IT means unlocking a world of perks and opportunities, including:
Health & Wellbeing
- Virtual GP (24/7 access for you & family)
- Employee Assistance Programme (EAP)
- Eye care vouchers
- Group Life Assurance & Income Protection
Time Off & Life Balance
- Celebration Day
- Annual Leave Purchase Scheme
- 2 Paid Volunteering Days
- Enhanced Family Leave
Financial & Lifestyle Perks
- Cycle to Work & Technology Vouchers
- Discounts via Perks at Work
- Pension Scheme
Optional Benefits (Opt‑In)
- AirPerks flexible benefits
- EV Car Scheme (launched Feb 2026)
- AirPerks Rewards Platform (shopping discounts, AirCoins, recognition)
Additional Highlights
- Hybrid working options
- Learning & development
- Social events, competitions & incentives
- Discount & Cashback Scheme
- Life Insurance, EAP & Virtual GP